Return/Refund & Exchange Policy
We are committed to design , manufacture and source products to provide you the best quality and fit. For any of your order, we provide you FREE Shipping, COD & Pan India Delivery.
However, if in case the product is defective, damaged, or having size issues we are happy to help you with a hassle-free return/ refund/ exchange process.
To be eligible for a Return/ Refund/ Exchange:
1 You must raise a return/ refund/ exchange request within 3 days after the product delivery
2 Your item must be unused and in the same condition that you received it. Product must be in the origina packaging with undamaged Tags in place.
3 We need Parcel Unboxing Video starting with clearly visiblil shipping label and all around parcel, which make us sure that parcel is not opened, not damaged and same as we dispatched. It must be also shown clearly that, what you found during opening the parcel. We will use it as an evidance to claim refund from courier partner in case it is different from we dispatched.
4 The Product sold under STOCK CLEARANCE SALE, cannot be return or exchange.
Cancellation
Cancellation of a order must be before mark as Ready to Ship, after shipping your order , you can not cancel the order .
Return & Exchange Process
You have to Raise a return/ exchange request if you are realy eligible as above criteria , thrugh writting a mail at our Support Mail support@harshitacreation.in
You are requested to write the mail as Subject For Return :- RETURN-[ Your Order Number ] & For Exchange :- EXCHANGE [Your Order Number]
In case of return, write the reason of return so that we can improve our product and services, and for exchange please write the problem why you want to exchange and what you want in exchange.
After writting the mail wait for 24 to 48 hrs our team will contact you on your registered Mobile Number and will solve the issue as soon as possible
We will approve your return/ecxchange request and assist you for further process like refund or pickup of product and delivery of new procuct in case of exchange
Refund Process :-
In case of Refund :- Refund amount will be credited, after return product delivery within 3 to 7 days in your Bank Accoun or any other option requested by you during return support assistance like UPI, QR Code or Mobile Number
In case we found any mismatch during quality check of return product, as per mentioned eligibility criteria, we will not intiate the refund
In case of COD order refund, we will not refund the COD Fee
Incase of prepaid order cancellation after dispatch, Refund process will be same as return. We will initiate refund within 3 to 7 days of return delivery of cancelled order .